Privacy Policy

This is the online privacy policy ("Policy") of METAVERSE CONTENT LAB (collectively referred to herein as "we", "us", or "our"). This Policy applies only to activities METAVERSE CONTENT LAB engages in on its website (metaversecontentlab.com) and does not apply to METAVERSE CONTENT LAB activities that are "offline" or unrelated to the website.

COMPANY DETAILS

METAVERSE CONTENT LAB is the trading name of METAVERSE CONTENT LAB Ltd., a company registered in Saranda, Albania.

PURPOSE OF THIS POLICY

This privacy policy outlines how we may use the information we obtain about you when you do business with us as a client of METAVERSE CONTENT LAB, as an advisor to our clients, or as an officer, employee, or other person related to such entities. 

DATA GATHERED BY METAVERSE CONTENT LAB

METAVERSE CONTENT LAB collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the website's performance. The anonymous data collected by the METAVERSE CONTENT LAB website can include information such as the type of browser you are using and the length of your visit to the website. 

You may also be asked to provide personally identifiable information, which may include your personal or company name, telephone number, and email address. This information can be gathered when enquiries or emails are sent to METAVERSE CONTENT LAB when you register for services or make purchases via the website. In all such cases, you have the option to provide us with personally identifiable information.

COLLECTION OF PERSONAL DATA

METAVERSE CONTENT LAB may collect, use, store, and transfer different kinds of personal data as follows:

Identity Data, such as first name, last name, username, title, and date of birth.Contact Data, such as your personal address, company address, email address, and telephone numbers. Professional Data, such as job titles, professional experience, previous roles, and qualifications. Transaction Data, such as details about payments made to and from you, along with other details regarding purchased services. Technical Data, such as IP address, location and timezone, login data, browser type and version, plug-in types and versions, operating system and platform, and other technology on the devices used to access our website. Usage Data, such as information about how you use our website and services. Marketing and Communications Data that helps us choose how best to market specific communications to you. Aggregated Data*, such as non-personal statistical or demographic data, for the purposes of enhancing the operation of our website or analysing interest in the areas of our website.

*Note: Although Aggregated Data may be derived from your personal data, it is not considered personal data by law since it does not directly or indirectly reveal your personal identity. For instance, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature on our website. Should any Aggregated Data be combined with or connected to your personal data in a way that may directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

USE OF PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

● Process enquiries 

● Keep you informed about your enquiry status 

● Register you as a new client/subscriber 

● Perform the contract we are about to enter into

● Carry out and tailor the services we have agreed to provide to you

● Manage/collect payments, fees, and charges

● Notify you of products or special offers that may be of interest to you

● Respond to job applications

● Comply with a legal or regulatory obligations

● For statistical purposes aimed at improving the functionality of our site 

You have the right to withdraw consent to marketing at any time by contacting us.

In cases where we need to collect personal data by law or under the terms of a contract we have with you or your employer, failure to provide such data would prevent us from performing the contract we have or are about to enter into with you. In such an instance, we may have to cancel our services, but we will make sure to notify you in due time.

DISCLOSURE OF INFORMATION 

Except as otherwise stated below, we do not sell, trade, or rent your personally identifiable information collected on the site to others. We may have to share your personal information for the purposes set out in the previous clause with third parties, such as: 

● Service providers who provide services to us, including but not limited to content creation and IT.

● Professional advisors acting as processors or joint controllers.

●Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

●Third-party service providers who provide services that involve data processing, translation, technology, research, banking and payment, client contact, data entry and processing, litigation support, marketing, security, and other similar services.

● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets or vice versa. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

METAVERSE CONTENT LAB may also disclose personally identifiable information in order to respond to a subpoena, court order, or other such requests. We may also provide such personally identifiable information in response to a law enforcement agency request or as otherwise required by law. Your personally identifiable information may be provided to a party if METAVERSE CONTENT LAB files for bankruptcy or there is a transfer of the assets or ownership of METAVERSE CONTENT LAB in connection with proposed or consummated corporate reorganisations, such as mergers or acquisitions.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

COOKIES 

Cookies are small bits of data cached in a user's browser and accessible only to the websites which create them. METAVERSE CONTENT LAB may utilise cookies from time to time to get statistical insights, understand user behaviour, tailor the presented information to the preferences of our user base, and improve the overall user experience. However, any information gathered by our use of cookies is on an aggregate, anonymous basis.

Further information about cookies and how to delete/disable them can be found here. 

GOOGLE ANALYTICS

METAVERSE CONTENT LAB uses Google Analytics, a web analytics service provided by Google, Inc. Your IP address and the cookie-generated information about your use of our website will be transmitted to and stored by Google on servers in the United States. Google will use this data for evaluating your use of our website, compiling reports on website activity, and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

Further information about Google's privacy policy can be found here. 

DATA RETENTION

METAVERSE CONTENT LAB will retain your personal data only for as long as it takes to complete the purpose of its collection, including any legal, accounting, or reporting requirements. The retention period of such personal information is determined by the data's nature, amount, sensitivity, processing purposes, and potential risk of unauthorised use/disclosure.

For regulatory purposes, we are required by law to keep basic information about our clients (contact, identity, and transaction data) for six years after they've ceased doing business with us. 

In some cases, we may anonymise your personal data so that it is no longer associated with you and use it indefinitely for research or statistical purposes without further notice.   Credit/debit card details will NOT be stored, sold, shared, rented or leased to any third parties.

Under certain circumstances, you can ask us to delete your personal identifiable data by contacting us at info@metaversecontentlab.com 

SECURITY 

METAVERSE CONTENT LAB takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. We have put in place security measures to protect your data from being accidentally lost, altered, disclosed, used, or accessed in an unauthorised way. Access to your personal data is limited only to the employees, contractors, and other third parties who have a business need to know. They will process your data according to our instructions and are subject to confidentiality agreements. 

However, METAVERSE CONTENT LAB cannot guarantee the security of any information that is disclosed online. We have put procedures in place for dealing with any suspected breach of personal data and will notify you and any applicable regulator where we are legally required to do so.  

THIRD-PARTY LINKS

Please be aware that our site may contain links to other websites, plug-ins, and applications on the Internet that are owned and operated by third parties. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. METAVERSE CONTENT LAB is not responsible for the privacy policies of websites to which it links. The information practices of those websites linked to our site are not covered by this Policy. 

If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. When you leave our website, we strongly suggest you review such third party's privacy policies before providing any data to them. These other sites may send their own cookies to users, collect data, or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of any collected information.

MINORS 

METAVERSE CONTENT LAB does not knowingly collect or distribute personal information from or relating to minors under the age of 18. This website is not intended for children, and minors are not permitted to use the METAVERSE CONTENT LAB website or services. We request that minors under the age of 18 do not submit any personal information to the website.  

CORRECTIONS AND UPDATES 

It is important that the personal data METAVERSE CONTENT LAB holds about you is current and accurate. Please keep us informed if your personal data changes during your relationship with us. If you wish to modify or update any information METAVERSE CONTENT LAB has received, please contact info@metaversecontentlab.com  

MODIFICATIONS OF THE PRIVACY POLICY 

We may occasionally amend or update the METAVERSE CONTENT LAB privacy policy to meet the necessary requirements and standards. Therefore, we encourage you to frequently visit these sections in order to be updated about relevant changes on the Website. Modifications will be effective on the day they are posted.